Question 1

Do you ship across India?

Accepted Answer

Yes, we do! We deliver to most pin codes across India so your favorite art and stationery can reach you wherever you are.

Question 2

What’s the estimated delivery time?

Accepted Answer

Our standard shipping time is 5–7 business days. Need it quicker? We offer express/priority delivery at a nominal fee—just let us know when placing your order.

Question 3

How is my order packaged?

Accepted Answer

With care and double the protection—especially for fragile items like framed posters. We make sure your order arrives safe, secure, and looking great.

Question 4

Can I request a custom design?

Accepted Answer

Absolutely! Customization is available for select products. Just reach out to us at theartsoul2025@gmail.com or call 9711165560 with your request, and we’ll work our magic!

Question 5

Do you accept bulk or corporate orders?

Accepted Answer

Absolutely. We’d love to! Whether it's for team gifts, events, or bulk gifting—we accept bulk/corporate orders. Do note: Since everything is handmade in-house, delivery timelines will vary based on quantity.

Question 6

What is your return and refund policy?

Accepted Answer

We accept returns and offer refunds only if:
 • Your product was damaged in transit, or
 • You received the wrong item.
We do not accept returns for reasons like a change of mind or minor imperfections (which are a natural part of handmade charm!).
If you need a return, contact us within 48 hours of delivery with your order number and clear photos. Once approved, refunds will be issued to your original mode of payment within 7–10 business days. Custom orders cannot be returned or refunded unless damaged.

Question 7

What if my item arrives damaged?

Accepted Answer

We’re really sorry if that happens. Please share a photo of the damaged item at theartsoul2025@gmail.com, and we’ll arrange a refund or replacement right away.

Question 8

Are your products eco-friendly?

Accepted Answer

We’re committed to being mindful of the planet. We use minimal plastic in our packaging and are working toward being a more sustainable, eco-friendly brand as we grow.

Question 9

Why do some products have minor imperfections?

Accepted Answer

All our products are handmade, which means each piece is unique. Slight variations or quirks are part of their charm, not flaws!

Question 10

How can I get in touch?

Accepted Answer

You’ll find our contact details on the homepage. You can also email us at theartsoul2025@gmail.com or call us on 9711165560.

FAQ